@uservane/browser: isLowScoreFollowUp
Function: isLowScoreFollowUp()
Section titled “Function: isLowScoreFollowUp()”isLowScoreFollowUp(
type,rating):boolean
Defined in: scale.ts:81
Actionable follow-up path (optional “want us to follow up?”). NPS: detractors 0-6. CSAT: 1-2. CES: 1-3. PMF: “not disappointed” (PMF_NOT=0). That is the churn-risk / actionable- negative signal (they will not miss the product). “Very disappointed” is the PMF positive fit signal and is NOT the follow-up target. Matches the webhook isDetractor flag via classifyResponseLabel (rating===0).
Parameters
Section titled “Parameters”string
rating
Section titled “rating”number
Returns
Section titled “Returns”boolean