Measurement honesty
UserVane sells a number you can put in front of leadership. That only works if the product refuses to look more certain than the sample allows.
Small-N (thin-sample) suppression
Section titled “Small-N (thin-sample) suppression”For NPS and related headline scores:
- Below 10 responses, no headline number. You still see responses and an explicit “not enough yet for a stable score” state.
- In the still-stabilizing band above that, the score is shown with a sample margin (deterministic, not model-generated). Binary hide/reveal alone is not enough: at low N one respondent can move NPS by a large amount.
The headline carries its context
Section titled “The headline carries its context”A triggered, targeted, sampled survey is not a pure random sample. The read surfaces:
- The segment / targeting context
- The denominator (N)
- Response-rate context where available
Never a naked “your NPS” stripped of who was asked.
Non-response is part of the story
Section titled “Non-response is part of the story”People who saw an ask and did not answer are not the same as people who never saw one. Honest product copy treats non-response as a named limitation of what the score covers, not as invisible missing data that you can ignore while claiming representativeness.
Per-version scoring
Section titled “Per-version scoring”Responses store the survey version answered. Scoring is per version. Rewording a question bumps the version so you never silently pool incompatible wording into one lifetime number.
Caps never discard a tokened answer
Section titled “Caps never discard a tokened answer”Absolute response caps and quiet periods are decided when the show-token is issued. If someone already saw the survey and holds a valid unused token, submit accepts the answer. Enforcing a cap at submit would throw away real feedback after the interruption: the worst outcome for a respondent-respect product.
Suppression and never re-prompt
Section titled “Suppression and never re-prompt”Answered and dismissed state is server-authoritative, keyed by respondent id, returned on bootstrap. That is what makes “never re-prompt an answerer for the life of that survey” true across devices. Client local storage is a backup only.
After a DSAR erase, a hashed suppression tuple is retained so never-re-prompt survives deletion of the verbatim. See Privacy.
Verbatims
Section titled “Verbatims”Free-text is stored and shown as written. It is end-user-authored PII by default. UserVane does not LLM-summarize verbatims into claims the respondent did not make.